1. Are your items authentic?

our shoes are from factory, they are original.

2. Do I have to pay sales tax?

No, there are no sales taxes on our site.

3. How do I find the item I want to buy?

Find on the home page the category of the item you want to buy (in the category list at the top of the page under the site title), move the mouse to the category name, a list of subcategories will appear. Choose what your item belongs to, and you want to transfer to the product page. You can choose the item you want to purchase here.

4. How can I place an order?

After click the item you are looking for, select the size and fill in quantity, and then click Add to Cart. Review the items in your cart. (Sorry the Enter coupon or discount codes can’t work for our system). When you’re ready, you can click Proceed to Checkout. Choose the checkout method as a guest or registered user (registered customers can access from the page on the right). Click Continue and you will be transferred to the payment page. Please indicate the destination of the product, the payment method and the billing address. Review your order information. You can edit your address and payment information. Select “Process Order” to complete checkout. Don’t forget to keep your order information in a safe place in case you might need to check the status of your order.

5. How do I send my purchased items?

When we have received your payment, we will deal with your order with 24-48 hours to ensure the quality of the products. If something is right, we will ship it within 2 days.

6. How long will the parcel be arrived at your country?

After we ship, Ordinary parcel will be delivery in 5-10 working days throughout the post process. Well, due to unforeseen circumstances, the time will last a little longer. Please do not worry. And we hope you can understand too.

7. How to track my order?

After we ship, we will email you the tracking number (the email address you used when you placed your order), so you can check your order status at any time. And remember to check your email frequently after you pay for your order, because if we have any concerns, we will email back to you.

8. How do I find the items I fit size?

You can find Sizes under the Size Selection field. And our format is standard; you can choose the size you often wear.

9. How can I change my order or cancel my order?

When we have received your payment, we will send your order to the factory within a few hours. So if you really want to change or cancel, we hope you can tell us in a few hours. Because after we send the order to the factory to prepare, it is difficult to stop the parcel for you. So we hope you can understand.

10. How can I return the items to your company?

If the quality of the product is not a problem, we can’t accept return it. If there are some goods problems (for example, the stain or the line not cut clearly), we hope you can try to wash it or clean it by alcohol, sometimes it can work. Then we will give our guest adequate compensation. If the size is too small for you, or when you received the product, you find you don’t like it, and so on, we don’t accept this problem. If you still insist on returning it, please contact our customer service first. So hope you can understand.

11. How many payment methods do you accept?

received payment by Visa Card, Master Card, Paypal, Western Union and Money Gram. (we will give 10% discount if you pay it by western union, it can save much money).

12. How long can I get the customized product?

Since the product is customized, we have to ask the product production for it. So it usually needs about 2-4 days to get the item from factory. We hope you can wait patiently. And once the package is shipped, we will give you the tracking number.

13. Why is the card charged in addition to the price of the product?

We only receive your order price. As we are from different country use different currencies, so extra money may be charged by bank as bank fee. This is a foreign transaction fee, the exchange rate fee. Hope you can understand. If you still have problems, please email us.

14. Which site can I check the tracking number?

First, we often ship them by DHL, you can check it at: www.dhl.com.